Risk Management at Hsbc - 2578 Words

Strategic Risk Management HSBC Market Risk Evaluation Table of contents 1. Introduction †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦3 HSBC and Research Qestion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦3 2. Methodology. 3 3. Analysis 4 3.1Managing Risk at HSBC and SWOT Analysis 4 3.2Credit Risk 6 3.3 Market Risk 7 3.3 Operational risk 9 4. Discussion 11 Scenarios 11 5. Conclusions 12 5. Perspectives 12 6. References 13 7. Annex index 24 1. Introduction Starting with the early 90’s the focus on risk management has been increasing leading to a change in the business models adopted by different companies. The recent crisis has revealed that managing risk is not an option but a necessity, and it can be stated that lately the banking†¦show more content†¦In accordance with FSA (Financial regulator in UK), the group is publishing each year the Pillar 3 Disclosures; banks are required to disclose all their material risk in order to encourage market discipline by developing a set of disclosures which allow market participants to asses certain specified information on the scope of application of Basel II (capital risk exposures, and risk assessment processes). SWOT Analysis Strengths †¢ The global presence (Europe, Asia and South America) helps the bank to spread risk. †¢ Good capitalization which enabled the bank to perform relatively well during the crisis. †¢ The good capitalization allows more autonomy, which means that the bank will not need to borrow money in the near future. †¢ Strong presence in emerging markets, which favors the bank to take advantage of future growth in those economies. †¢ Sustainability (reducing operating costs with the launch of a series of projects to reduce energy, carbon emissions, water and waste between 2008 and 2011). Weaknesses †¢ Strong branding of global presence might be seen negative by some of the customers. †¢ Weaknesses through the framework of internal control.[2] †¢ By introducing founds for small and medium sized enterprises (SME), the bank is exposed to the risk due to the current economic situation.Show MoreRelatedRisk Management and Prevention: Case Analysis of HSBC Bank1404 Words   |  6 PagesIntroduction- HSBC Bank is the second largest banking and financial services group globally. It originated in Hong Kong and Shanghai in 1865, and now boasts over 7,500 offices in 87 countries and territories. In the United States it has almost 500 branches, over 200,000 shareholders and millions of customers. With such a large and global enterprise, HSBC has a complicated service profile for both clients and employees it must balance the services and products offered with what is reasonable for thatRead MoreHsbc Case Study1316 Words   |  6 Pages1) What problem did HSBC fac e in this case? What management, technology, and organization factors were responsible for the problem? Did HSBC management correctly identify the problem? HSBC Holding, with headquarters in London, is one of the worlds biggest and most successful banks. Like many others, the bank ran into problems during the global financial crisis of the late 2000s due in large part to its heavy exposure to the U.S. subprime mortgage market. HSBC not only originated mortgages, butRead MoreIncrease in the Significant Role in Compliance in Financial Service Firms727 Words   |  3 Pageswell as risk management and corporate governance in the financial intermediary. Additionally, policy makers also have focused on issues associated with stakeholders of the financial service firms and public interest such as consumer protection, insider trading, LIBOR manipulation and money laundering. 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Due to the  prevailing volatility of financial markets, finding mechanisms to hedge companies against exchange rate risks when tryingRead MoreFinancial Services : Hsbc Bank1663 Words   |  7 PagesHSBC Model 2009 October 9, a conference hosted by UK Financial Services Authority referred to the liquidity management in HSBC Bank, seen from the statistics of annual report of HSBC, this bank did not suffer a great impact of 2008 financial crisis. Analysts focus on the efficiency of HCBS model, make some general experiences that banks can learn from the HSBC bank (Choudhry, Landuyt 2010). In fact, the HSBC model did not was a very specific model to rescue the bank in liquidity management risksRead MoreTechnology Hsbc Case Study977 Words   |  4 PagesTechnology-HSBC Case Study March 10, 2012 Professor Shaw Argosy University How has the company chosen to improve its knowledge of customers and therefore its decision making? 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Very soon the bank had opened up branches around the worldRead MorePrivate Banking And Wealth Management1088 Words   |  5 Pages†¢ Private Banking HSBC achieved a huge success in this field through comprehensive wealth planning solutions. Euromoney Private Banking and Wealth Management survey awarded the bank internationally as the best Private Banking Company over the globe. Client’s personal affairs have assessed and managed by wealth planners who are the specialists. †¢ Capital During the financial crisis of 2007-2010 HSBC demonstrated strong capital structure which assist in surviving the bankruptcy. It was benefited fromRead MoreChallenges in Implementing Csr1580 Words   |  7 Pageshuman resource management, safety and health, environmental impact and corporate change. External dimension focus on an organization practices towards external stakeholders which should be in business practices. It includes business partners, local communities and human rights. (Elijah Ezendu) The challenge of getting along with employee When HSBC implementing human resource management and safety and health, they find there are some problems to manage them. From ethic and moral, HSBC should controlRead MoreWhat Are the Pros and Cons of Hsbc’s â€Å"Managing for Growth† Strategy?762 Words   |  4 Pagesof HSBC’s â€Å"Managing for Growth† strategy? The HSBC managing for growth strategy is a plan that provides HSBC with a blueprint for growth and development. The key point of the strategy was to build on HSBC’s strengths and address it’s weaknesses. HSBC plans to deliver its strategy for growth by focusing on enhancing HSBC’s revenue generation culture, further developing its brand managing costs strategically , maintaining a prudent credit/market risk stance and investing further in people. The core

The Conversion Of Religion And Culture - 889 Words

The Jesuits finally reached their goal of religious autonomy in the 1670s. After the Indians had witnessed France’s military capabilities, Jean Pierron used the prospect of diminishing French trust to instigate the Iroquois-Mohawks to adopt Christianity. Pierron began by citing the fact that Christian beliefs were vastly different from animism. He went on to threaten them by stating that, â€Å"we (the French) shall never believe that you wish to live on good terms with us until you serve the same Master (Christian God) as we serve† (Page 145). The Iroquois’ approval was noticeable by their cries of joy when he asked them to renounce their version of God, Agreskoue and their shamans’ sorcery- two major features of the Iroquois religion and culture. The adoption of Christianity is further confirmed when Claude Cauchetiere talks about how some of the Indians would break and drain out alcohol bottles and face anger from the rest of the community, â€Å"endur e(ing) martyrdom to prevent offenses to God† (Page 153). Clearly, these Indians of the 1670s who adopted Christianity with cries of joy are vastly different from those who rebuked Le Jeune for joking about the importance of beaver souls in the 1630s. This transition in their religion’s belief system is one of the principle changes the Indians went through while they were under the French rule. The other important part of the Indians’ religion was their fables explaining the origins of the world. With time, these fables graduallyShow MoreRelatedReligious Conversion And Its Impact On Religion Essay1383 Words   |  6 PagesReligious conversion is the use of an identification with a particular religious denomination, to the exclusion of other faiths. Therefore, the religious conversion to describe the use of a religious sect, and with another affiliate of abandon. A lot of people into a different religious reasons, including: to convert through freely chosen activities due to changes in beliefs, secondary conversion deathbed conversion, the conversion for convenience and marriage and forced conversion such as convertRead MoreThe Characteristics Of Identity : Identity, Identity And Cultures944 Words   |  4 Pagesorientation, experiences, culture, personality, religion, and even the perceptions of others are just a few characteristics that help to shape and reshape h ow individuals and groups view themselves and their place within the world. As mentioned above, religion, or its absence, is a crucial aspect of identity. For hundreds of years the indigenous people across Southeast Asia practiced forms of religion or beliefs that existed well outside the auras of the world’s major religions. Although these ritualsRead MoreReasons for Vladimir Is Conversion to Christianity and How It Changed the Culture of Eastern Slavs1730 Words   |  7 Pages What Motivated Vladimir I to convert to Christianity and how did the new religion change the culture of Eastern Slavs? Paganism was a mental mindset of the Eastern Slavs living in a world where a majority of the European countries surrounding them had already converted to a monastic religion. Vladimir I, a great prince of Kiev, reigned from 980 till 1015 and succeeded in the mass conversion of the Eastern Slavs.1 Throughout his reign Vladimir’s agenda had always been to strengthen his empire,Read MoreCaptivity And Conversion Narratives By Hilary E. Wyss907 Words   |  4 PagesIn Captivity and Conversion, Hilary E. Wyss challenges the traditional Indian-American models of captivity and conversion narratives, by which historical accounts represent Native Americans. She raises the question â€Å"What makes a story Native American?† Wyss argues that these narrative models are not an accurate universal representation of Native Americans. Essentially, Euro-Americans filtered Native American history, according to their bred expectations, to share Native American history through theRead MoreT he Beginning Of The 19th Century1520 Words   |  7 Pagescentury in America became a time of growth of independence and religious freedoms. People began searching for developing other ways of worship, including revivals, outdoor sermons, and more inclusive baptisms. This enabled more people to experience religion, allowing people to decide for themselves which way of worship was right for them. Along with growing religious independence, the nation itself began to establish itself as a unified entity. 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India is a country in Asia, and is a little bigger than Texas, but has over 2 billion people. A 2001 survey showed there to a little over â€Å"24 million Christians† in India (Christianity). This topic was appealing to me because I had lived in a boarding school in India from fourth grade to sixth grade. I had seen the effects of this religion on the people and how theyRead MoreThe Population Of India And India1486 Words   |  6 Pagesmillion it is today (Knapp). It has since been over two thousand years since Christianity was first introduced to India by Thomas, the apostle; it can be argued that Christianity has had a difficult time flourishing as it is a very distant third as the religion of choice in India. This paper will discuss some of the obstacles that have challenged the growth of Christianity in India. 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What factors contribute significantly to the stability of marriages in your culture? Use terminology from the text and ideas from your own life to support your answers. I have mixed feelings about this topic. There is definitely pressure in our society to get married. Mostly that pressure comes from moms wanting grandchildren

Types of Bill of Lading Free Essays

string(114) " by one tractor LTL- Less than a truckload FTL  Ã¢â‚¬â€œ Full truckload CWT  Ã¢â‚¬â€œ Per hundred pounds PUP- 20ft\." Types of Bill Of  Lading There are two types of Bill of Lading (B/L) on the basis of Receipt of cargo:- 1. Shipped on Board B/L: Cargo is on board the vessel, It confirms the buyer that cargo is actually shipped. 2. We will write a custom essay sample on Types of Bill of  Lading or any similar topic only for you Order Now Received for Shipment B/L:   Shipping Company confirms having received the goods for shipment by the vessel mentioned therein. When the goods later loaded on the vessel, a supplementary clause may be inserted in B/L, if it’s not already negotiated: â€Å"Actual shipped on Board† – On (Date) and is signed by Shipping agent or Shipping Company Type of Bill of Lading on the Basis of Trade Parties Involved 1. House Bill of Lading: Issued by Freight Forwarder or Agent having MTO License from DGFT, Ministry of Shipping. 2. Master Bill of Lading: Issued by Shipping or Agent having MTO (Ministry of Transportation) License from DGFT (Director General of Foreign Trade), Ministry of Shipping. Types of Bill of Lading on the basis of Voyage 1. Direct B/L: It covers transportation on one and same vessel from POL to POD i. e. , shipment on vessels offering direct calls from port to port. 2. Through B/L: It covers transportation with transshipment, Inland transportation involved at origin port or destination or at both the sides. Throughput B/L usually show â€Å"transshipment at carriers’ expense but at consignee’s risk† Types of bills of lading on the basis of beneficiaries: – 1. Bill of Lading â€Å"To Order†: B/L is drawn on order of the shipper, the consignee or bank can be endorsed in favor of another person who may be the final receiver or an intermediate beneficiary. Commonly used in commercial transaction 2. Bill of Lading â€Å"To Bearer†: Bearer of bill of lading can obtain delivery of goods. There is no endorsement of bank or Consignee is required on the same. Types of Bill of Lading on the basis of reservation by the carrier 1. Clean Bill of Lading: If there is no clause or comment by the carrier in the bill of lading than it shall be considered as clear B/L. 2. Clause Bill of Lading: If any clause or comment mentioned than it would be clause bill of Lading. For e. g. , â€Å"Dented Drums† Other Types of Bill of Lading * Inland bill of lading * Ocean bill of lading * Air waybill An inland bill of lading is a document that establishes an agreement between a shipper and a transportation company for the transportation of goods. It is used to lay out the terms for transporting items overland to the exporter’s international transportation company. An ocean bill of lading is a document that provides terms between an exporter and international carrier for the shipment of goods to a foreign location overseas. An air waybill is a bill of lading that establishes terms of flights for the transportation of goods both domestically and internationally. This document also serves as a receipt for the shipper, proving the carrier’s acceptance of the shipper’s goods and agreement to carry those goods to a specific airport. Essentially, an air waybill is a type of through bill of lading. This is because air waybills may cover both international and domestic transportation of goods. By contrast, ocean shipments require both inland and ocean bills of lading. Inland bills of lading are necessary for the domestic transportation of goods and ocean bills of lading are necessary for the international  carriage  of goods. Therefore, through bills of lading may not be used for ocean shipments. Inland and ocean bills of lading may be negotiable or non-negotiable. If the bill of lading is non-negotiable, the transportation carrier is required to provide delivery only to the consignee named in the document. If the bill of lading is negotiable, the person with ownership of the bill of lading has the right of ownership of the goods and the right to re-route the shipment. Air cargo Air cargo shipment is most common and practical way of receiving your orders on time and cost saving. If your orders volume is 100 kilos plus then air cargo is the best. Receive your order starting from one week to 10 days. Air cargo will deliver the order in specified airport so that the customer or their handling agent should collect it. Shipments by Air Couriers Shipment using courier services are the best for relatively smaller orders and samples as they deliver the orders in 4 to 6 days at your doorstep. Nepal Mithila Women Handicraft uses most Reliable couriers like  Ã‚  DHL/ARAMEX/FEDEX/TNT/UPS or SYKNET because they are easier to work with due to their fast and home delivery. These courier companies have expensive rates for the smaller packets but if the orders are more than 25 kilos, the approximate shipping would be US$ 8 to $14 per kilo (depending on the volume and the destination). These courier companies will act as your custom agent to release the goods and delivers the packets at your home. The courier companies does not charge you for their own services at the custom BUT if there is custom duties applies on the orders, then thy will reimburse the money from the customer later at the orders delivery time. Labels: Each article will be fixed with label showing made in  Nepal, material composition, washing instructions, size etc. as appropriate. We follow buyers’ instruction in case of bulk consignment. Documentations: We prepare the following documentation work from the company and authorized sectors of  Nepal’s government for the customs purpose AIR WAYBILL, GSP OR FORM A, INVOICE, PACKING LIST, CERTIFICATE OF ORIGIN and other essential documentations to release the shipment from the customs Terms: Air Freight FSC- Fuel surcharge, applicable only at certain times Interline- One airline to another ULD  Ã¢â‚¬â€œ Unit load device, an airline container SCR- Specific commodity rate GCR- General commodity rate MAWB- Master air waybill, freight forwarder to freight forwarder air waybill HAWB- House air waybill, shipper to consignee air waybill IATA- Governing body for international air transportation Ground Freight B-train- 2-20ft. trailers being pulled by one tractor LTL- Less than a truckload FTL  Ã¢â‚¬â€œ Full truckload CWT  Ã¢â‚¬â€œ Per hundred pounds PUP- 20ft. You read "Types of Bill of  Lading" in category "Papers" trailer T/L  Ã¢â‚¬â€œ Trailer Load Dimensional Freight- Subject to 10# per cubic ft. Calculations: Calculate Kilograms to Pounds kgs x 2. 2= pounds (#) Calculate Pounds to Kilograms Pounds ? 2. 2= kgs Dimensional weight L†xW†xH† ? 366= kgs L†xW†xH† ? 166= pounds Six Steps to Dealing with Customer Complaints At some point, everyone in business has to deal with an upset customer. The challenge is to handle the situation in a way that leaves the customer thinking you operate a great company. If you’re lucky, you can even encourage him or her to serve as a passionate advocate for your brand. When it comes down to it, many customers don’t even bother to complain. They simply leave and buy from your competitors. Research suggests that up to 80 percent of customers who leave were, in fact, â€Å"satisfied† with the original company. Obviously, customer satisfaction is not enough. Businesses nowadays need to positively delight customers if they want to earn their loyalty. It may seem counter-intuitive, but a business owner’s ability to effectively deal with customer complaints provides a great opportunity to turn dissatisfied customers into active promoters of the business. Here are some customer-oriented tips I’ve learned while working in the business coaching business:1. Listen carefully to what the customer has to say, and let them finish. Don’t get defensive. The customer is not attacking you personally; he or she has a problem and is upset. Repeat back what you are hearing to show that you have listened. 2. Ask questions in a caring and concerned manner. The more information you can get from the customer, the better you will understand his or her perspective. I’ve learned it’s easier to ask questions than to jump to conclusions. 3. Put yourself in their shoes. As a business owner, your goal is to solve the problem, not argue. The customer needs to feel like you’re on his or her side and that you empathize with the situation. 4. Apologize without blaming. When a customer senses that you are sincerely sorry, it usually diffuses the situation. Don’t blame another person or department. Just say, â€Å"I’m sorry about that. †5. Ask the customer, â€Å"What would be an acceptable solution to you? Whether or not the customer knows what a good solution would be, I’ve found it’s best to propose one or more solutions to alleviate his or her pain. Become a partner with the customer in solving the problem. 6. Solve the problem, or find someone who can solve it— quickly! Research ind icates that customers prefer the person they are speaking with to instantly solve their problem. When complaints are moved up the chain of command, they become more expensive to handle and only add to the customer’s frustration. There is no getting around customer complaints, regardless of your industry. However, by employing these steps and taking the time to review the issue with the customer, you can turn challenges into something constructive. | 10 Tips for dealing with customer complaints Dealing with customer complaints effectively can improve customer retention and help your company gain a reputation for providing good service. Our panel of experts shares their top tips to ensure complaints don’t turn into disasters. 1. Acknowledge their anger and apologise Whilst you are listening to them, make a note (mentally or written down) of the main points of their grievance. Once they are finished, thank them for their comments, acknowledge their anger and apologise. 2. Reassure the customer Use the notes you made whilst listening to demonstrate that you have a secure grasp on the problem by giving them a precis of what they have just told you. Mirror some of their (less colourful! ) language, keep your tone measured and calm and ask a closed question at the end to check you have a full understanding. By now, the customer should at least be ready to let you help them. Assure them that is exactly what you’re going to do and explain he realistic options you have available to you. If the customer wants something that simply is not possible, apologise, give reasons why this is not an available option and then tell them what you can do for them. 3. Act Finally, once you have explained what you are going to do to resolve the customer’s problem, do it. Follow it through and ensure that what you promised is delivered. Hopefully, by this point, you will have a happy customer who will return to your company, not to mention a happy agent whose days are a little less stressful! 4. Make it easy to speak to a live agent Communicate the ease and accessibility of reaching live agents in channels of the customer’s choosing, and prepare and empower your employees to provide first-contact resolution. Most customers who say it is hard to deal with a company said it was because their issue was not resolved the first time they contacted them for service. Self-service certainly has its time and place, but when issues are complex or frustrating, customers want (and demand) access to live agents. In fact, preference for live web chat has grown in the last year. 5. Aggressively promote the fact that you want feedback You want to know when you get it wrong. And, make it easy for customers to contact you and get immediate access to empowered and empathetic agents. If customers can’t find a convenient way to give feedback, they may just defect to another company without saying a word. 6. Use proactive communication Let the customer know about an issue first and connect them to an agent. Almost all customers say it is appropriate for a company they do business with to proactively contact them. However, companies must be sensitive to the reasons and channels they employ, as the vast majority of customers are not open to anything and everything. You only get one chance, so don’t burn the bridge by not providing the best agent and technology-based experiences your customers want and expect. 7. Empathize with the customer The first thing you need to think about when dealing with complaints is how you would feel if you were the one making the complaint. Empathy and understanding are paramount to giving good customer service whether it is in sales, customer service or customer complaints departments. Allow the customer to vent their feelings and then remind them that you are here to help them and will do everything in your power to resolve the issue. This gives them the feeling that you see them as more than just a number on a system and can act to calm the customer down especially if it is a difficult or challenging situation. The fact that you are offering to help them goes a long way to calming them down initially and if you can minimise passing them from department to department this will also help them to remain calm and listen to any options you put forward. Base the discussions with the customer on facts, don’t let emotion drive the conversation. Ian Jensen, Team Manager, RESPONSE  (www. response-uk. co. uk) 8. Make sure you act on social media Social media is becoming the vehicle of choice for customers, frustrated by poor customer service. But these complaints can be amplified very loudly – particularly on Twitter. Start by listening to the social media channels. Once you understand what is being said it is time to intervene. This can also be by social media – particularly to try and find out a customer’s phone number – but would probably be better if it is by a proactive follow up call. If this is done in a timely fashion it can go a long way to diffuse any frustration the customer is feeling. 9. A complaint is an opportunity for the business to learn and grow As a business, every complaint should be treated as serious and the customer with a small ‘expression of dissatisfaction’ should be given the same courtesy as someone whose complaint is huge. Remember to be a ‘goodwill’ company. Be thankful that your customer is voicing their problem, but realise that they may still use your competition the next time they need your product or service. You may not gain their future loyalty, but use the situation they bring up to minimise it happening again. 10. Act on the new knowledge you have One of the most important factors in complaint handling is to demonstrate that the company has acknowledged the complaint for the future. Don’t stop at telling them that feedback such as theirs helps you to grow as a company – make it feel real by telling them how you will be raising this issue with the customer services manager so that (where possible) this is 1) resolved 2) not repeated with other customers. Finally, after the complaint has been dealt with and is coming to a close, advise them that you hope that this recent situation hasn’t adversely affected their long term relationship with you as a company. Reiterate that you hope the compensation you are offering may go some way to restoring their faith in the company / product or service. Listen  carefully to the customer. Know and understand the complaint  of the customer and never interrupt him or her. Remember that they want to be heard and let the customer release any emotional irritation before saying anything. This could make the customer feel that you are listening and acknowledging the feelings carefully. Empathize with the customer. Repeat the complaint and confirm to signify that you got it correctly. Thank the customer for bringing the problem to your attention for  better customer service  of the company. Apologize. Reasonable and unreasonable  complaints  are valued by the customer that needs proper attention or  customer service. Apologize for the inconvenience that complain may have affected the customer. Explain the reasons or the company’s side politely. No matter how angry the customer is, try to remain calm and patient while you address the complain properly. Have a clear  answer  and give data if necessary to support your explanation. Take responsibility for action. Let the customer feel that the complain will be taken into action. Explain what action you will take to correct the problem. Commit to give feedback as soon as possible preferably with a given date to assure the customer that the complain will be handled immediately. End the conversation by asking the customer for other things that you may be of service aside from the complain. 5 GOLDEN RULES If you are in a business, you will eventually have to interact with disgruntled customers and the way you handle the issue is the way you are going to be known in the market. Make no mistake here – a disgruntled client will always create a large damaging ripple for your image. Carry on like this and very soon you will be known as the company with the worst customer service. You cannot afford this or you will lose business sooner than later. Hence, you need to learn how to handle a complaint effectively. Here are the rules for handling  customer complaints  that will promote your business better than any advertisement: Respond instantly  Ã¢â‚¬â€œ when a customer complains, respond instantly. The more they wait, the more they get frustrated and hence, would be more inclined to be unreasonable. Do not wait for their irritation to escalate to anger. Respond to their complaint message immediately. Believe that customer’s complaint is genuine  Ã¢â‚¬â€œ one of the worst steps of counteraction a company can give is implying that the customer is dishonest or unrealistic. Tell the client that you believe their complaint is genuine and you are trying your best to see what can be done to help. Apologize for the pain they feel not for the mistake  Ã¢â‚¬â€œ the mistake is not always yours. However, the complaining individual is genuinely aggrieved. Apologize to the customer for the pain they have experienced. Saying sorry for their (customer’s) discomfort is not the same as saying sorry for a mistake that your company has done. However, when you say sorry genuinely, the customer is more often than not already pacified and ready to listen to you with an open mind. Do your best  to meet their expectations  Ã¢â‚¬â€œ one of the most important rules for  handling customer complaints  is showing that you are doing your best to help. You will find that the majority of people are reasonable in their expectations. Just knowing that you are making all the effort to help them will often open the door to negotiations on how to resolve the problem towards mutual benefit. If it is your mistake, overcompensate  Ã¢â‚¬â€œ there will be instances when the customer is right. The service/ product/ experience/ was bad. If you are guilty of any such thing, the rules for handling  customer complaints  say that you acknowledge, apologize and immediately over compensate the aggrieved client. In this way, you are eliminating a  disgruntled customer  and appointing a free goodwill ambassador for your brand; for this customer will not stop praising you after that. CASE STUDY ANSWERS Divide the answer into 5 parts: 1. Define the Problem Describe the problem in the workplace. What is involved in making it a problem? 2. Analyze the Problem Tell about how you collected information for analyzing data: the process you utilized for extracting maximum information from the facts. 3. Generate possible Solutions Explain the factors you took for making a decision: how did you get to the root cause of the problem? How did you identify the likely causes of problem? How did you generate a number of possible solutions? 4. Select the best Solution(s) and course of actions Describe the actions you took: why did you choose these actions? What were the results you expected to achieve? Describe how you organized ideas into process flow and common theme and the way you monitor result. Don’t forget the risk management factors. 5. Lesson learned What did you get? What was going right? What do you learn from that experience? How to cite Types of Bill of  Lading, Papers

Heterogeneity in Mobile Cloud Computing †MyAssignmenthelp.com

Question: Discuss about the Heterogeneity in Mobile Cloud Computing. Answer: Introduction With the advancement of digital technology Smart phones and Tablets have become an integrated part of everyday consumer's life. Alongside the application of cloud Technology, mobile devices have become an essential part life of common people. This advancement in the technology has allowed the business process to develop rapidly. In the current days, mobile technology is an integrated part of all type of small medium and large scale business. All type of official works in the business is carried out with the help of mobile technology. This has provided opportunity for various businesses to expand new directions. The current report will discuss various opportunities that are provided by mobile technology in the improvement of business. People are totally dependent upon digital mobile technology for every essential activity of daily life, it is important for all business processes to implement this technology in order to raise their popularity. The aim of this current project is to discuss in details about the various ways mobile technology can help in the development process of business and marketing activities. The scope of the current project is to discuss the existing literature related to the application and opportunity available to business with the application of mobile technology. The mobile computing Technology can be applied in all operational activities of business. The project will also discuss the importance of mobile technology in each aspect of the business. Few of the drawbacks of the mobile technology will also be discussed. Application of cloud technology in business The research paper of Liu and Rong (2015), have discussed the importance of cloud Technology application in business which is believed to be a significant opportunity for mobile Technology application in business. Integration of cloud Technology in business process is an essential part of all major operational process. According to Dinh et al. (2013), Cloud Computing is referred to as the collection of remote mobile devices that helps to store data in the digital server. This can be accessed from any computer or mobile devices from all parts of the globe with the availability of Internet connection. This is believed to be one of the important opportunities in the context of mobile technology in business. Data management is an important part of all types of business and is important for the business firms to process and store all the data related to major business activities. With the help of this cloud Technology system, it is possible for all business organisations to easily store d ata that is needed as a part of business operational process. This data can also be accessed in future for preparing marketing and business plan. The cloud technology can also help to store all the performance in the Finance Department of the business company. Hence, it is possible for the business to represent the retail company information in the public domain. Sen and Swaminathan (2016), have added in the context that cloud technology is mainly applicable for E-Commerce business which is exclusively based on digital platforms. Application of mobile computing in supply chain management Supply chain management is an important part of business performance that decides upon the profit and productivity. According to Rahimi et al. (2014), one of the major business challenges of today's environment is to have an effective supply chain management in order to fulfil the fast demand of the customers. There is also high level of competition among different business organisation, which forces them to adopt effective and flexible supply chain services.Borger et al. (2016), have ancient importance of mobile computing tools, which can be used as an essential part of the supply chain management activity of business organisation. There is the Radio frequency identification device along with barcode scanner that can help to track the movement of a product. Detailed information about the shipment of that product can also be accessed with the help of these mobile devices. GPS data from the truck and other vehicles that are used in supply chain management can also be accessed with the help of mobile devices. There is also special mobile application that can be used by the customer in order to track the exact location of the product. With detailed information available with the help of mobile technology it is possible for the business organisation to maintain clarity with the customer groups. It is also possible for the manufacturer to track the detailed information about the shipment that can help them to estimate the exact time that is required and the delivery of the product (Bank et al. 2016). With the development of mobile technology, it is possible for all major business organisations to bring about revolution in the marketing planning process. The research paper of Ahmed and Ahmed (2016), analyse the implication of digital marketing, which is believed to be one of the effective and popular ways that are adopted by all type of business organisation to raise the popularity of their brand among target customer groups. According to Sanaei et al. (2014), digital marketing is regarded as all type of promotional activities that are initiated by various business firms exclusively done through digital platforms. The messages that are provided by the business companies it digital marketing reaches the target customers only through the help of mobile devices. One of the disadvantages of digital marketing compare to that of traditional forms of marketing is in the matters of cost involvement. It is important to note in the contacts that they are almost no expenditure for business organisation in the process of digital marketing. There is also the system of Pay per Click, which encourages the customers to give the online advertisement and in exchange, they get text payment for each visit. It is also important to mention that in most of the context, it is important for the business organisation to reach out to a maximum number of customers with the help of their promotional activities (Jararweh et al. 2014). The digital marketing is believed to be one of the best ways that can be adopted by Business firms to easily communicate with large group of customers. As most people in today's generation are highly dependent on mobile devices it is easily possible for always business forms to communicate about their product detail with the help of digital marketing. Social media marketing is also one of the popular ways of digital marketing, where valuable information about the product or service detail is provided with the help of the social media platforms. E-Commerce business E-Commerce is one of the popular ways of business that are initiated by various organisation, where the entire buying and selling process is done with the help of digital platform and mobile devices. Yousfi et al .(2016), have mentioned that the business model of e-commerce is entirely dependent upon the application of mobile computing. It is possible for the customers, to search for the desired product or service with the help of various mobile applications that are designed by the business firms. All the detailed description along with pictures of the product is mentioned in the E-Commerce websites or mobile applications along with the pricing details. The customers can choose their desire product and make online purchase. The help of e-commerce business, it is possible for the firms to operate for 24 hours. From the customer point of view, it is easily possible for them to get the delivery of the product in their house (Gaiet al. 2016). The opportunity of the E-Commerce business is entirely dependent upon the application of mobile computing. It also enables the customers to purchase online tickets for movies, trains and Airlines. The food restaurants have also initiated the process of online ordering that is believed to be one of the important parts of the application of mobile technology. Communication is one of the essential components of the business that is enhanced with the help of the mobile technology. With the help of the smartphone devices, it is possible for the business owners and management to easily connect with the customer groups. The wireless mobile technology also provides the opportunity to connect securely with the customers. From the customer perspective, it is possible for them to connect with the customer care team in order to raise any issues that faced after purchasing a product. With the help of advanced level of options that are available in the mobile application, it is possible for the customers to directly contact the customer care agents through chat or voice call. The mobile device also allows the managers of various companies to easily communicate with the workers and thereby help in the business operational activities. With the help of video conference, it is possible for managers in different locations to hold meetings about different agendas. Challenges of drawbacks of mobile computing in business In spite of the several opportunities that are initiated due to application of mobile technology in business, there are certain threats and challenges that the business firms have to deal with the application of mobile computing in business. As per Ghezzi et al. (2015), one of the biggest threats of mobile computing is due to the application of cloud Technology, where the data are being stored in digital platforms. With the risk of Cyber threat and hacking, there is a high chance that all vital information that is stored in the digital platforms and cloud Technology can be easily leaked and misused. In the current days all major business forms store they are classified information on the digital platforms. As they are leaked in public domain, there is a high risk of a company facing financial loss. There is also the risk of losing the competitive advantage as the Rival companies are able to make full use of the leak information. The E-Commerce business which is one of the biggest opportunities of mobile computing is highly dependent upon online transactions that are made by the customers while purchasing any product. There are security threats that the customers have to face, where there is risk of bank account or credit card hacking. It is estimated that roughly 1.2 billion dollar of money is being hacked from various individual all over the globe due to the various process of online transactions (Cooper et al. 2016). It is also important in this context to mention that high level of investment is needed as a part of setting up the infrastructure for applying mobile computing technology in business. This can be a huge challenge for the small scale business firms or start up organizations. Hence, they have the risks of losing the competitive advantage in the rapidly changing world of business. Conclusion In the Concluding note, it can be said that most of the business activities in the current days are highly dependent upon mobile computing due to the fact that it is an integrated part of human life in modern days. All the major operational activities of business are highly dependent upon the use of mobile technology. From Cloud Computing to digital marketing, mobile Technology has provided tremendous opportunity for Business expansion for all type of firms. Initiation of e Commerce business is also one of the major definitions that are achieved with the opportunity provided by mobile computing. In spite of the opportunities of mobile computing, the current literature has also discussed the potential threats and challenges that are associated with mobile computing. The rise of Cybercrime is one of the major sources of risks that are involved with mobile computing business process. It is essential for all business forms to use high level of security in online department in order to minimise the risks that are associated with online and mobile computing business process. This is the major gap in the existing literature related to mobile computing. Hence, in the future there is a scope of research that can help to neutralize the threats associated with mobile computing business process. It can also help to provide other wide range of opportunities of mobile computing in business. Reference Ahmed, A. and Ahmed, E., 2016, January.A survey on mobile edge computing. In Intelligent Systems and Control (ISCO), 2016 10th International Conference on (pp. 1-8). IEEE. Bank, J.H., Bradley, L.M., Quirk, A.J. and Sun, L., International Business Machines Corporation, 2016.Enabling mobile computing devices to track data usage among mobile computing devices that share a data plan.U.S. Patent 9,426,308. Borger, S., Cardonha, C.H. and Koch, F.L., International Business Machines Corporation, 2016.Intermediated data entry in a shared message board through a mobile computing device. U.S. Patent 9,485,637. Cooper, R., Lane, F., Gujral, S., Jacobs, P., Chandhok, R., Ben-Zur, L. and Sharma, S., Qualcomm Incorporated, 2016. System and method for implementing a vehicle configuration based on parameters that are specified by a mobile computing device when outside of a vehicle. U.S. Patent 9,428,127. Dinh, H.T., Lee, C., Niyato, D. and Wang, P., 2013. A survey of mobile cloud computing: architecture, applications, and approaches. Wireless communications and mobile computing, 13(18), pp.1587-1611. Gai, K., Qiu, M., Zhao, H., Tao, L. and Zong, Z., 2016.Dynamic energy-aware cloudlet-based mobile cloud computing model for green computing.Journal of Network and Computer Applications, 59, pp.46-54. Ghezzi, A., Cortimiglia, M.N. and Frank, A.G., 2015. Strategy and business model design in dynamic telecommunications industries: A study on Italian mobile network operators. Technological Forecasting and Social Change, 90, pp.346-354. Jararweh, Y., Ababneh, F., Khreishah, A. and Dosari, F., 2014.Scalable cloudlet-based mobile computing model.Procedia Computer Science, 34, pp.434-441. Liu, G. and Rong, K., 2015. The nature of the Co-evolutionary process: Complex product development in the mobile computing Industrys business ecosystem. Group Organization Management, 40(6), pp.809-842. Rahimi, M.R., Ren, J., Liu, C.H., Vasilakos, A.V. and Venkatasubramanian, N., 2014. Mobile cloud computing: A survey, state of art and future directions. Mobile Networks and Applications, 19(2), pp.133-143. Sanaei, Z., Abolfazli, S., Gani, A. and Buyya, R., 2014. Heterogeneity in mobile cloud computing: taxonomy and open challenges. IEEE Communications Surveys Tutorials, 16(1), pp.369-392. Sen, A. and Swaminathan, A., Apple Inc., 2016. Cooperative power savings among mobile computing devices.U.S. Patent 9,282,516. Yousfi, A., de Freitas, A., Dey, A.K. and Saidi, R., 2016. The use of ubiquitous computing for business process improvement.IEEE Transactions on Services Computing, 9(4), pp.621-632.

All Rise Essays - Porphyria, Porphyria, Zenga, Proceeded, Weather

All Rise Judge Watson scanned his courtroom with an eagle-like glare. The room was packed, Watson could smell the eager reporters outside. Damore versus State of Alabama was the biggest case his Honor had heard in years, God he needed a drink. Judge Watson blinked a long, tired blink, and swallowed hard in a vain attempt to soothe his bone dry throat. The old man called out in a loud voice, ?prosecution!? Billy Parker stood deliberately and strutted to his podium. The DA unbuttoned his two thousand dollar Armenagildo Zenga suit coat, and began. ?Let me share with you all the sad story of a sweet, defenseless woman named Porphyria. It was a rainy dark night, and Porphyria desperately ached to see her lover. She trekked through the woods, braving the pneumonic weather, to the small cottage owned by one, Mort Damore. Porphyria entered the cottage dripping wet. Carefully she tended to the fire, so her lover wouldn't catch cold. Porphyria laid by Mr. Damore, wanting so badly to act out her love for him. Softly she whispered his name, but Mr. Damore was busy faking sleep, concealing his murderous plan for now. Sweet Porphyria uttered ?I love you' quietly to her love. Mr. Damore listened to this praise for a short while, but quickly grew impatient-the beast yearned to kill. Mr. Damore debated on which weapon to use. The Colt .45 lay loaded under his bed, but guns are loud! and messy. 2 Then Porphyria's creamy, innocent neck and long hair caught Mr. Damore's attention. Yes!, he thought, strangulation is much more thrilling than pulling a little old trigger. Brutally Mr. Damore grabbed Porphyria and began to cut off her air supply. Porphyria gasped for air, but moments later the beautiful body was lifeless. However, the abuse did not end with Porphyria's death. Mr. Damore decided the fun had ended too quickly, and maliciously proceeded to sexually abuse the corpse. This, your Honor, is the exact description of the premeditated, heinous murder committed by the defendant, Mort Damore. Mr. Damore waited for his beautiful love to visit, then faked sleep to lure Porphyria into his murderous trap. When the opportunity arose, Mr. Damore strangled Porphyria to death. After the slaughter, there was no guilt or remorse from Damore. God no! In fact, Mr. Damore sexually abused Porphyria, then opened her eyes and laid by the victim throughout the night. This animal is not even fit for a jail cell. Your honor, there is no option but to sentence Mr. Damore to death by electrocution.? Judge Watson nodded, and turned to Troy Broussard. ?Defense!? Troy Broussard remained seated, leaned back in his chair, and propped his feet upon the desk. ?Well well?, he said in a high pitched voice, ?I really must applaud Mr. Parker for his wonderful story. The only problem with it, is that it is a fictions story. Here is the truth. On that rainy night, Porphyria fled from her husband to visit Mr. 3 Damore. In fact, she was downright in a hurry to reach the cottage, she couldn't wait to commit adultery. Barging into Mr. Damore's domicile, Porphyria wasted no time in going after what she wanted, purely physical sex. The harlot undressed and tried to wake Mr. Damore, who was frozen with guilt and uncertainty. My client had been trying to dissolve the relationship since he first learned of Porphyria's husband, but the slut would not leave him alone. Porphyria frequently popped into Mr. Damore's life to use him, then run back home to her husband. Determined to end the sick relationship that rainy night, Mr. Damore faked sleep so Porphyria might leave. But no, the adulteress persisted. She whispered the usual lies, ?I will get a divorce, Mort, but now isn't the time. I love you, please trust me.' Mr. Damore looked into Porphyria's truth telling eyes, and deceit stared back at him. Mr. Damore debated how to react. His heart raced, he felt cheap and used, he felt hat! e. In a rage Mr. Damore painlessly strangled Porphyria out of love. In a fit of psychotic distress, Mr. Damore kissed Porphyria, a sign of his forgiveness. Then, like a cat who has accidentally killed a playful mouse, Mr. Damore, in total

The Influence of Artificial Intelligence on Robotics

The Influence of Artificial Intelligence on Robotics Free Online Research Papers Artificial intelligence and the advancement in robotics are some of the world’s leading scientific studies, including how the advancement will affect the world, how one would handle living with an advanced robotic world, and how scientists will create these machines. Any appliance or machine made to [simulate a human task] falls under the category of artificial intelligence. From a [Blackberry] to a robot that can perform the daily tasks of a human, artificial intelligence is widespread. Artificial intelligence is a whole new way to go about technology. [(American Association of Artificial Intelligence)] Because of movies and stories, most people believe artificial intelligence is just simulating humans. But actually, most of the machines made do not represent human behavior. [Today there are machines that can observe a human for an extended period of time and solve a problem that they may be experiencing. Certain people often question] whether scientists could create a machine that is exactly like a human. [(American Association of Artificial Intelligence)] In this case, the robot would have to be just as smart, talented, and be able to accomplish the daily tasks of a human. [(Critical Concepts)] [People also question how the effects of having smart robots would change society.] People would start to rely on the robots; and therefore, if something happened to the robots, people would be at a disadvantage because they had come to rely on them. After World War II, people started researching and experimenting with artificial intelligence. The first to study this category of science was Alan Turing. [Alan Turing was born in the year 1912, in Paddington, England. He attended Cambridge University for his undergraduate degree, and then obtained his PhD at Princeton University. One of his first machines was the German Enigma cipher machine. In 1952 he was accused of being a homosexual. He was unable to complete his studies. The next year he died from cyanide poisoning.] [(The Enigma)] He proposed that the best way to go about this science was to use computers not machines. By the late 1950s[,] the study of artificial intelligence was underway. [(What is Artificial Intelligence? )] [The superior goal of artificial intelligence is to create a robot that can solve problems and process like a human.] Scientists do not know when this goal will be reached. They hope that it will be within the next twenty years. Some researchers think that to achieve this goal of thinking just like a human, the mechanism will have to be compiled with a load of information in order to reach its standard. [(What is Artificial Intelligence? )] Artificial intelligence is researched in two different perspectives. One is the biological side and the other psychological. The biological side is the study that humans are smart. The psychological side also includes the physiological side of humans. These two sides represent the robot’s common sense and ability to achieve goals. Some scientists argue whether robots should have free will. Free will means being able to make one’s own choices. [(What is Artificial Intelligence? )] Some of the earliest examples of artificial intelligence translate as far back to the Greek gods. In one of the myths, gods created a machine named Talos. He was made of bronze and would throw rocks at the intruders on the beaches of Crete. He also picked up the intruders and gave them a burning squeeze. [(The Next Fifty Years)] The study of artificial intelligence was finally taken into careful consideration at Dartmouth College in 1956. Four scientists took the study into deep research. This includes John McCarthy, Marvin Minsky, Herman Simon, and Allen Newell. They built some of the first robots that could solve algebraic word problems. [These men made predictions that they could construct robots that could be smarter than humans within twenty years.] They were given over five billon dollars, but they failed to create such a machine in that period of time. Although the scientists did not make a human-smart machine, they made other advancements. Along with their mistakes they created other marvels such as industrial robots, language translators, the Google search engine, speech recognition, and data mining machines. [(What is Artificial Intelligence? )] [Artificial Intelligence is the technology used in many of todays machines, ranging from banking systems that detect attempted credit card fraud, to telephone systems that understand speech, to software systems that notice when youre having problems and offer appropriate advice.] [(Waltz)] [Despite the slow advancement of Artificial Intelligence over the years, there are still very many new machines being made today. Some of these are autonomous vehicles, Deep Blue, mathematical theorem proving, and Pegasus. These machines will help expand the study of artificial intelligence. ] [(Waltz)] [The autonomous vehicles were first tested by Defense Advanced Research Projects Agency (DARPA). An on-board computer system from Carnegie Mellon University was able to drive the van for only 52 miles at an average speed of 63 miles per hour, rain or shine, day or night. The van was supposed to drive 2,849 miles from Washington, DC to San Diego, California. Deep Blue is an example of a machine that has been created to think like a human. In May 1997, Deep Blue, IBM’s computer, played chess against the world’s greatest chess player. The smart machine came out of the match with a victory. [(IBM)] Mathematical theorem-proving is a computer system at Argonne National Laboratories. Its accomplishment was being able to solve a long algebraic function that would be very hard for a human to solve. Pegasus is used by American Airlines. It is an online interface that sets reservations for flights all over the world. Also it allows users to check on flight information whenev er they like. Pegasus can be accessed through either internet or telephone. NASA has also recently created a machine that can classify a star from a faint galaxy by just faint signals. It is able to learn its information by reading different experts texts.] [(Waltz)] [Artificial Intelligence machines that we use today expand from one’s stock portfolio to drug researchers. When using a stock portfolio, it automatically modifies your market position and makes the smartest trades for you. There are cars that can drive for you in a sort of auto-pilot mode. Also, there are online systems that can automatically order one’s groceries based on previous purchases. There is now a system that can manage and pay bills just by memorizing pay patterns. Drug researchers can now use artificial intelligence for intensive bio-computational modeling in relation to the enormous amount of data from the human genome project to help find cures in ways never thought of by a human.] [(Moy)] Robotics made a dramatic leap from 1970 to 2007. In 1970 Shakey the robot could not even roll from one side of the room to the other in eight hours. But by 2007 the robots of the DARPA were crossing thousands of miles of desert. Although researchers have yet to create a robot that can function exactly like a human, artificial intelligence has come a very long way. In the next few years, the people of the United States could be working next to a robot. [(Critical Concepts)] Adam Wedding English IIIH/Period6 Mr. Martin 31 August, 2007 Science and Technology Research Paper History of Artificial Intelligence. American Association of Artificial Intelligence. 15 Sep 2007 . McCarthy, John. What is Artificial Intelligence? 1/9/2007. Stanford University. 15 Sep 2007 . The Next Fifty Years. Dartmouth College. 15 Sep 2007 . Chrisley, Ronald. Artificial Intelligence: Critical Concepts. United States: Routledge, 2000. Hodges, Andrew. Alan Turing. 8 May 2006. Alan Turing: the Enigma.. 10 Nov 2007 . Deep Blue. IBM. IBM. 10 Nov 2007 . Waltz , David . Realizing the Ultimate Promises of Computing. Artificial Intelligence. 1996. 11 Nov 2007 . Sloman, Artificial Intelligence: In your Life Today . 5 August 2005 . Society for the Study of Artificial Intelligence and the Simulation of Behavior. 11 Nov 2007 Research Papers on The Influence of Artificial Intelligence on RoboticsBionic Assembly System: A New Concept of SelfGenetic EngineeringHip-Hop is ArtPETSTEL analysis of IndiaCapital PunishmentEffects of Television Violence on ChildrenResearch Process Part OneThe Hockey GameThree Concepts of PsychodynamicWhere Wild and West Meet

Acute Care Hospitals Assignment Example | Topics and Well Written Essays - 1250 words

Acute Care Hospitals - Assignment Example There two categories of hospital patients: the inpatient and the outpatient. The inpatients can be admitted for a single day or for a couple of days. Acute health services encompass all prevention, curative, and rehabilitation efforts. The primary objective is to improve the patient health within the shortest time possible. Emergency departments of several acute care hospitals have a limited bed capacity. Patients with acute health condition require urgent short-term treatment. Any delays or in the emergency department may worsen their health condition. Patients with acute condition require the lengthy stay in the emergency department. The goal of acute care hospitals is to discharge the patient once they are deemed stable and healthy. However, acute health care is not limited to the emergency department rather it also covers the intensive care department. The federal government has initiated programs that will increase the bed capacity in an emergency department of various public ho spitals. The government strives to expand the existing hospital capacity or construct additional acute care hospitals, especially in the rural areas. Concerns have arisen regarding the increased patient frequency in the emergency department. Most of the hospitals have resulted in diverting some of the patients to other hospitals due to the widespread capacity problem. A study carried out in Chicago revealed that public hospitals inpatient is expected to rise by 4% in the current year, this implies the need to expand the bed capacity by 40%. There is a broad disparity in the variation of the pattern of patient discharge and that of patient admission. The underlying reason for the disparity is the way the hospital processes are managed. The processes include inpatients tests, pharmacy and ward transfer.

Corporate Governance Essay Example | Topics and Well Written Essays - 1500 words

Corporate Governance - Essay Example This essay discusses that although the need for fresh blood or expertise has been recognized at the onset, an effective way of dealing with replacing board members remains a constant problem for most types of board of directors. According to Kelvin Westbrook, the role of the board has shifted from long term strategy development to governance and compliance. However, a complete departure of the board from long term strategy making will not likely to happen since both are not only essential functions of the board, but the two need to be balanced as well in every decision a board has to face. He said that boards as a matter of necessity must continue to evolve. Board of directors’ in order to mature needs to have a diversity of viewpoints. Kelvin Westbrook also spoke about how director candidates are screened, because it is important to understand the company’s strategy and direction. The challenges, issues and risks confronting the board should also be known. This will en able searches to be much more focused on the kind of skills, experience and background needed by the company in the boardroom to support the execution of the strategic plan and direction. To illustrate Kelvin Westbrook identified the need for directors with international background if the organization is heading towards expanding offshore. However, while international operation expertise is an invaluable requirement, the candidate’s knowledge of the US’ corporate law should not only be passable but a requirement. Stuart Scott Stuart Scott talked about the proper way of relieving directors of their posts without necessarily evoking hostility or discomfort to all involved. Directors are expected to have a modicum of awareness with regards to their duties and responsibilities when they attend board meetings. These expectations are borne from their responsibilities which they should be aware of. Even though directors are not bounded by the normal standards expected from or dinary employee, their actions and conduct inside the board room are expected to be beyond par. Thus, when directors display acts that are inimical to the overall mission of the board it is necessary to expect that the improper decorum will be met with enmity from the other board of directors. To maintain the integrity of the board including its effectiveness the offending directors must be relieved of their post. However, the process should be carried out with due respect to the position and to the person, no matter how undeserving he might have been. Mike Miles Mike Miles talked about the four qualities that every board of directors should be looking for, to replace or to populate their board rooms. First is a good grasp of the US business practices, laws, regulations, ethical standards principles of corporate governance: SOX, principles of accounting, ability to read a profit and loss balance sheet, familiarity with strategic planning and so on. Secondly, there must be a firm gra sp of how the boardroom game is played. This would include his roles and responsibilities, the dynamics in the board room and the overall sensitivities of the board of directors in general. Third, the candidate should be able to detect BS when it is being presented to him.

HUMAN RESOURCES MANAGEMENT ( PLANNING A MEETING ) Assignment

HUMAN RESOURCES MANAGEMENT ( PLANNING A MEETING ) - Assignment Example These people have been invited as the lack of safety norms are near the factory floor and hence the Manufacturing manager needs to be present. Similarly, my deputy and the admin assistant are invited. Further, the HR manager has to represent the employees and air their grievances. The chief compliance officer is to be invited so that the relevant laws and regulations are explained. The objectives of the meeting would be to ensure that the safety standards are being followed and that the company is not violating any laws that deal with the same. Further, an action plan to address the lack of safety standards and how to redress the same has to be part of the objectives. Assigning responsibilities to the relevant members is a priority item as well. Hence, the agenda would mainly consist of identifying potential areas where the company is found wanting and take steps to address the same. The employee side of the story would have to be discussed with the HR manager and the Manufacturing manager has to install the disabled friendly workspaces on the factory floor. The compliance officer has to report to the regulators on the progress of the action

Leadership Style In Political System

Leadership Style In Political System India is secular country in nature which consists of 65% of young population which is counted as backbone for countrys development. We need a leadership style in national politics which can bridge the gap between the ideologies of people from various religion having different needs, requirement for the upliftment of their community. In India there are various problems such as naxalism, extreme poverty, superstition, unemployment and under employment, etc., this can create havoc situation in future so we need the leaders who can help to overcome the extreme situation which can arise due to different ideologies. The present study will focus on various leadership styles in politics and their impact on young mind, society and development of nation. It is an academic attempt to mug up certain fact from political field about the present and upcoming leaders in Indian politics and its future prospective. It also study the necessary leadership qualities a leader must have as expected by youn g minds and choice for the next Prime minister.. Key Words: PoliticalLeader, leadership style, Youth. 1. Introduction:In todays scenario of politics, the scarcest resource is the leadership talent which would be capable of continuously transforming nation to win in tomorrows world. A leadership style is aunique style of to provide direction, to implement developmental plans, and continuously motivating people. There are various leadership styleseach unique in self that can be exhibited by leaders in the political, business or other fields. India is a country of great diversity with Substantial Regional, Linguistic, Cultural, and Religious variations throughout the country. With suchmagnitudanal variation, it isnot possible to generalize about the society, organizations, and leaders in India, and also about organizational and leadership practices in Indian politics and organization. Despite of many languages and its dialects and well-marked differences between cultures around country, yet there is an over-all unity of design which makes them all members of one family. The stem of country from economic and social organization extends to intellectual and emotional attachment and obligations. The details might vary from place to place, and from one caste to another, yet the uniformity of the traditions on which all of them have been reared cannot be overlooked. Despite of differences of background and period from which each leader belongs, their style interlocked to each other in some or other sense. 1.1 Present Scenario:The fruition of Indian society and its culture has continued its path along with the march of time. From the various study across the country, it was found that, caste has weakened or almost removed in recent years in terms of its loyalty to hereditary occupation and norms of pureness and pollution. It has also acquired new strength in a political sense as a constituency and as a vote bank.World is changing every minute and Far-reaching changes are taking place in the economic environment. Globalization is commonly used terms in todays talk. It is substantialto note that far-reaching economic policies have continued without any serious disturbance despite frequent changes in the government with political parties of different ideologies being in power at different times.Materialism is taking root in todays scene. It is linked with economic liberalization and restructuring, and the information explosion resulting from the wide-spread of use of electronic mass media , particularly television and boom of ICT. Corruption is the end means of being materialistic and means as being rich as fast as possible.It is groomed from lowest level of government official to high level in political system. 1.2 Important pastleaders and their style: 1.2.2Gandhian Style of leadership: Our father of nation whose leadership style cannot be label, but charismatic, inspirational, visionary, and value based come closest to capturing the essence of his impact on the multitude of his followers. He had very clear style of leadership irrespective caste and creed. 1.2.2Sangh Style leadership: Leadership style of Sangh group is particularly towards community development and sometimes it is proclaimed as nationalist conservative and following to HINDUTAV. 1.2.3Ram Manohar Lohia Leadership style: His leadership style is considered to be more socialistic in nature and to make a developed. He was visionary with respect to formation of society ahead. 1.3 Qualities of a political leader: A leader is expected to have qualities such as Perseverance, Dedication, Charisma, Empathy, valuing people as individuals and as human beings irrespective of caste and creed, capacity to spot the right people for the right implementation of plans, high personal output, and going further than the normal for becoming an outstanding leaders. Courage, Integrity, and Self-confidence, Courageous were considered to be basic requirements for outstanding leadership. 2. Objectives of the study: 1. To explore the leadership style of Modern times leaders such as Mr. NarendraModi and Ms. Sonia Gandhi. 2. To explore the needs of qualities that youth expect from their political leaders. 3. Research Methodology: The data has been collected from various sources. The primary data was collected through structured Questionnaire and it was filled by 200 respondents from various colleges from south Mumbai within the age limit of 18 to 25 years. Educational level of respondent were undergraduate and above. Secondary data was collected from various published and unpublished research papers, articles, books, reports and mimeograph. 4. Indian Political System and Leaders: India, a union of states, is a Sovereign, Secular, Democratic Republic with a Parliamentarysystem of Government. The Indian Polity is governed in terms of the Constitution. The President is the constitutional head of Executive of the Union. Real executive power vests in a Council of Ministers with the Prime Minister as head. Article 74(1) of the Constitution provides that there shall be a Council of Ministers headed by the Prime Minister to aid and advise the President who exercises his functions, act in accordance with such advice. The Council of Ministers is collectively responsible to the LokSabha. While the respective states, the Governor, as the representative of the President, is the head of Executive, but real executive power rests with the Chief Minister who heads the Council of Ministers. The Council of Ministers of a state is collectively responsible to the elected legislative assembly of the state. The Constitution governs the sharing of legislative power between Parliamen t and the State Legislatures, and provides for the vesting of residual powers in Parliament. Thus, Prime Minister and Chief Minister should be an effective leader with special qualities which differentiate them from the rest and stands out differentiate in their leadership style. The power to amend the Constitution also vests in Parliament. A recognized political party has been classified as a National Party or a State Party. If a political party is recognized in four or more states, it is considered as a National Party. Some of the party which are recognized and known are Congress, BharatiyaJanata Party, Janata Dal, Communist Party of India and Communist Party of India (Marxist) are the prominant National Parties in the Country. Shiv Sena in Maharashtra, BahujanSamaj Party and Samajwadi Party in Uttar Pradesh and All India Forward Block in West Bengal are the prominent state parties. Till date Fourteen LokSabhas have been constituted. Excluding for the short-lived Sixth and Ninth LokSabha, the Congress Party ruled the country majorly. The Sixth Lok Sabha worked for about two years and four months and the Ninth Lok Sabha was in rule for one year and two months. Even in the states, the regional parties or the non-congress parties have gained in importance over these years. The renowned leaders among this loksabhas were Pandit Jawaharlal Nehru, Ms. Indira Gandhi, Mr. Moorarjee Desai, Mr. Rajiv Gandhi, Mr. V.P.Singh, Mr. AtalBihari Vajpayee, Mr. P.V.NarshimaRao, Mr. Pranab Mukherjee and Mr. LalkrishnaAdvani.. Each of these leaderswas effective in their style and overcome obstacles of their time to bring changes in political system. 4.1. Mr. NarendraModi: Mr. NarendraModi was born on 17 September 1950 in a middle-class family in Vadnagar in Mehsana district of Ahemdabad (with in Bombay state at that time), India. He is a vegetarian. He completed his schooling in Vadnagar. He earned a masters degree in political science from Gujarat University. 4.1.1 Personality: Mr. Modi is known for leading a frugal lifestyle. He has a personal staff of three. He is known to be a workaholic and an introvert. Despite of being face of HINDUTAV, he ordered the demolition of many illegal Hindu temples that were built without proper government sanction which earned him the ire of VHP. 4.1.2 Career: During the Indo-Pak war in the mid-sixties, even as a young boy, he volunteered to serve the soldiers in transit at railway stations.As a young man, he joined the Akhil Bharatiya Vidyarthi Parishad, a student organization and was involved in the anti-corruption NavNirman Movement. After working as a full-time organizer for the organization, he was later nominated as its representative in the BJP.In 2001; he was elected as Chief Minister of Gujarat succeeding to Keshubhai Patel. But he was asked to resign in 2002. In resultant election he won the elections with 127 seats from 182 seats in state assembly. In 2007, he won election against Sonia Gandhi with his hi-charge speeches and continued the post of CM. In 2011, he started 3 days fast as a part of Sadbhavana mission with a view to strengthen the peace, unity and harmony in the state. In 2011, he won again and continued at the same post. This proves that he has that aroma around his personality that attracts lots of peoples confiden ce in him. He has proved his worth with his effective leadership and placing Gujarat at 2nd Rank in term of developed state during 2011-12. Thus BJP is in rule successfully in Gujarat since 1995. 4.1.3 Special Achievements: Despite various controversies against him, he has been awarded in different category. Some of them are as follows: Gujarat Ratna by Shri Poona Gujarati BandhuSamaj at Ganesh Kala KridaManch on celebration of centenary year. e-Ratna award by the Computer Society of India. Best Chief Minister In a nationwide survey conducted in 2006 by India Today magazine, NarendraModi was declared the Best Chief Minister in the country. Asian Winner of the fDi Personality of the Year Award for 2009 by fDi Magazine 4.1.4. Style of leadership: Long term planning and clear focus: Mr. Modi sets goals and controls manpower to complete individual tasks; he practically and directly supervises personnel even at the very bottom of the pyramid of his power. Risk-taker: He understands that if theres one way the state could turn eyes, that is by opening the state. He knows the corporates would do the rest, all he has to do is to attempt them in, and make people his end customers, believe that it is basically him who does it all by taking immense risk. Thinker: As an analyzer he ultimately knows what kind of effect would last-long on his team, people and media. He would constantly make sure that somehow, people keep talking about him. This maybe a typical politicians game, but Modis style is different. By this, he maintains a brand value like no other. His target is wide and his ways of reaching them are very few. His branding methods sometimes cost him a part of his own reputation, but he knows when it is worth. He knows his powers and most of all, his weaknesses. This makes him and his enterprise (state) invincible. Inspirational to Youth: He inspires the youth on large scale and strengthens them through providing all they need to excel in terms of better infrastructure. He is a crowd puller as a speaker. Future Prospective: He has proved from his leadership in Gujarat, that he can bring the required changes in Indian Political system that can bring sustainable development on large to benefit country on large. So he is the most favorable candidate from BJP for the next Prime Minister of India. 4.2 Sonia Gandhi: Sonia Gandhi (born Edvige Antonia AlbinaMaino; 9 December 1946) is an Italian-born Indian politician, She is the widow of former Prime Minister of India, Rajiv Gandhi and belongs to the Nehru-Gandhi family. After her husbands assassination in 1991, she was invited by Congress leaders to take over the government; but she refused and publicly stayed away from politics amidst constant prodding from the party. She finally agreed to join politics in 1997; in 1998, she was elected as President of the Indian National Congress party since 1998. She has also served as the Chairperson of the ruling United Progressive Alliance in the LokSabha since 2004. In September 2010, on being re-elected for the fourth time, she became the longest serving president in the 125-year history of the Congress party. Her foreign birth has been a subject of much debate and controversy. Although she is the fifth foreign-born person to be leader of the Congress Party, she is the first since independence in 1947. 4.2.1. Career: In May 1999, three senior leaders of the party (SharadPawar, P. A. Sangma, and Tariq Anwar) challenged her right to try to become Indias Prime Minister because of her foreign origins. In response, she offered to resign as a party leader, resulting in an outpouring of support and the expulsion from the party of the three rebels who went on to form the Nationalist Congress Party. Within 62 days of joining as a primary member, she was offered the party President post which she accepted. She contested LokSabha elections from Bellary, Karnataka and Amethi, Uttar Pradesh in 1999. In Bellary she defeated veteran BJP leader, SushmaSwaraj. In 2004 and 2009, she was re-elected to the LokSabha from Rae Bareli in Uttar Pradesh. Under her leadership, India returned the Congress-led-UPA to a near majority in the 2009 general elections with Manmohan Singh as the Prime Minister. The Congress itself won 206 LokSabha seats, which was the highest total by any party since 1991. 4.2.2. Special Achievements: She was named the third most powerful woman in the world by Forbes Magazine in the year 2004 and was ranked 6th in 2007. In 2010, she was ranked as the ninth most powerful person on the planet by Forbes Magazine. She was also named among the Time 100 most influential people in the world for the years 2007 and 2008. The British magazine New Statesman listed her at number 29 in their annual survey of The Worlds 50 Most Influential Figures in the year 2010. 4.2.3. Style of Leadership: Sonias leadership style stands out different because it breaks long-standing stereotypes. Reluctant:A reluctant politician, she stunned all the stone of doubt on her due to foreign origin, by declining the post of prime minister more than once. Taking New Challenges: Being open to taking on new challenges. Despite of various controversy related to her foreign origin, she joined party and proved her worth. Breaking Language Barriers: Breaking out of the Italian on Indian soil mould was probably one of the most difficult things for her to do, considering her Hindi was heavily-accented and there were enough detractors in the opposition to play up the foreigner card. But instead of giving up, she worked on her language skills and became the force behind the pro-poor programmes of the Congress-led UPA government an Endeavour which took her to the mofussil villages of India where Hindi was the only language spoken. So much so, that this campaign helped Congress win elections again in 2009. Rejuvenating Self: She is always rejuvenating self, from small town Italian girl to one of the most powerful women in the world, she has come a long way. She has come under some of the worst criticism and the best praise in her 15-year political career. She has remained unfazed through both. 5. Results: A structured questionnaire was get filled by 200 respondents from South Mumbai. Respondents were from age group of 18 years to 24 years especially from undergraduates and post graduates 10 colleges in South Mumbai. 150 respondents were from age group of 18 years to 21 years doing graduation courses and 50 were from age group 22 years to 25 years doing post graduation courses. The questionnaire was about the leadership qualities they expect to have in their political leaders. From the table no. 1, it is found that 125 youth from age group 18 to 21 and 40 from 22 to 25 needs a leader with good personality. 40 youth from age group 18 to 21 and 10 from 22 to 25 needs a leader who follows religion based politics. Such as supporter of HINDUTAV. 110 youth from age group 18 to 21 and 40 from 22 to 25 needs a leader who follows non religion based politics. Such as support all cause irrespective of caste and creeds. 150 youth from age group 18 to 21 and 50 from 22 to 25 needs leaders who have progressive ideas and ways to implement them fast and bring the meaning of economic development meaningful for the common masses. She/He must a person of action rather than words.100 youth from age group 18 to 21 and 30 from 22 to 25 needs a leader who can spare time for interacting with common masses to understand their grievances and take actions to solve them. All the respondents need a leader who can understand youths need, is a mass leader and is a non corrupt. All the r espondents need a leader under whose leadership style there will be good governance and bring meaning to true politics and adding to meaning of democracy. 100 youth from age group 18 to 21 and 35 from 22 to 25 needs a leader with good experience and he should be prompt action taker rather than just a spectator for the situation. From the table no.2, It is found that 103 respondent favoursNarendraModi, 57 favours Rahul Gandhi and 40 favours other regarding personality as a quality for next Prime Minister. It is found that 80 respondent favoursNarendraModi, 110 favours Rahul Gandhi and 10 favours other regarding Religion based politics as a quality for next Prime Minister.It is found that 50 respondent favoursNarendraModi, 90 favours Rahul Gandhi and 60 favours other regarding non Religion Based politics as a quality for next Prime Minister. It is found that 97 respondent favoursNarendraModi, 54 favours Rahul Gandhi and 49 favours other regarding Progressive ideas as a quality for next Prime Minister. It is found that 49 respondent favoursNarendraModi, 88 favours Rahul Gandhi and 63 favours other regarding Interactive sessions with the common masses as a quality for next Prime Minister. It is found that 63 respondent favoursNarendraModi, 93 favours Rahul Gandhi and 34 favours other regarding Understanding yout hs need as a quality for next Prime Minister.It is found that 108 respondent favoursNarendraModi, 56 favours Rahul Gandhi and 36 favours other regarding Mass leader as a quality for next Prime Minister. It is found that 72 respondent favoursNarendraModi, 87 favours Rahul Gandhi and 41 favours other regarding Progressive ideas as a quality for next Prime Minister. It is found that 93 respondent favoursNarendraModi, 48 favours Rahul Gandhi and 59 favours other regarding Progressive ideas as a quality for next Prime Minister. It is found that 119 respondent favoursNarendraModi, 42 favours Rahul Gandhi and 39 favours other regarding Progressive ideas as a quality for next Prime Minister. From the graph no.1 it is reveals that, after considering the response for overall quality of political leaders for the choice between Mr. NarendraModi, Mr. Rahul Gandhi and others, 42% favours Mr. NarendraModi, 37% favours Mr. Rahul Gandhi and 21% favours Other candidate for the post next of prime Minister. 6. Conclusion of the study: It is concluded from the study that youth needed a strong, effective, action taker rather than word taker, master minded, progressive, practical rather than theoretical in action. Thus, an effective leader is the need of the day. The present study also have limitations like constrains of the respondents (in number), time and location etc. which can affect the findings. Same study can be taken on the larger basis for more effective study.

Symbolism in Trifles by Susan Glaspell Essay -- Sybolism Trifles Susan

Symbolism in Trifles by Susan Glaspell In today's society, we generally view upon everyone as equal beings who deserve equal rights. At the turn of the 20th century, this particular view didn?t exist. Men clearly dominated almost every aspect of life and women were often left with little importance. The Wright?s embody this view of roles in Susan Glaspell?s play Trifles. Mrs. Wright was a typical woman who suffered the mental abuse from her husband and was caged from life. In Trifles, a mixture of symbolism of oppression illustrates Mrs. Minnie Wright?s motives to kill her husband and to escape from imprisonment. In the play, the setting takes place in an "abandoned" and "gloomy" farmhouse out in the country. Almost immediately does the reader get the impression that it is a very secluded and cold place. The coldness of the setting in many ways resembles the aloofness of Mr. Wright who is described as "hard man" and "a raw wind that gets to the bone." Most of the play revolves around the women and the kitchen. While the men scramble throughout the house looking for evidence or hints of a motive for death, the women stumble upon the entire mystery while remaining at the place where they were told to remain and gather items Mrs. Wright. The kitchen too seems like a remote place and much resembles the marriage between Mr. and Mrs. Wright. The kitchen is the spot where Mrs. Wright (and most women of the time) spent most of their time in. Like the cage to the canary, ...

Athlete’s Warehouse Essay

Executive Summary Colin’s unemployment status has caused him to consider opening up his own business. His dilemma is deciding where to locate his business; either at Great Eastern Building downtown or Exploits Valley in the mall. Due to him being unemployed, Colin needs to begin earning an income to live. To do so he needs to improve his projected sales so that his net income would be sufficient to live on and to be able to pay back Ed’s investment in the business. The most feasible solution to Colin’s situation is opening up the business downtown at the Great Eastern Building. This location produces a higher net income and a lower break even point than the mall. Although the net income starts out quite low, once the business is established as a quality store with good merchandise and excellent customer service, customers loyal to them will return to their store when they have a need or want that they can fill. Before the business is up and running, Colin must determine how he will integrate the four aspects of the marketing mix to satisfy his target market. He will need to decide how he will promote his store to the local citizens in the best way possible, while giving them what they want and need on good quality products at affordable, competitive prices. Statement of Problem Given that Colin is in an unfortunate situation, his primary concern now is deciding whether or not to open up a business. His immediate issue resulting from this dilemma is that he must decide where to locate his business. It is this particular dilemma that Colin needs to confront the issue of improving projected sales for the possibility of incurring a profit. In addition to currently being out of work, Colin is looking to change his unemployed status. Colin must first consider his target market and then take into account the marketing mix when deciding where to locate and how he can make the business profitable. This is a two-step process that is the main focus  of any marketing manager’s job. Analysis of Situation Due to Colin’s unfortunate state of affairs and the situation of his last business, he must immediately find work to earn an income. Before deciding whether or not he should open up a business, he needs to clearly define the market which the company would be gearing towards. Then he needs to manage the marketing process using product, price, place, and promotion. This is also known as the four Ps of the marketing mix. His business plan must be feasible and reasonable to be able to make his business successful. Many factors must be taken into consideration before deciding where to locate. To do so, he must consider the rent, the size of the store, competition in the area, pedestrian traffic and other things of a similar nature. Colin should construct a projected income statement and break even analysis to compare the two locations to find out which site is more profitable. Furthermore, to avoid his previous cash flow problem he needs to make sure his inventory turnover is not too high and that he does not tie up all his capital in his assets. Either way would tie up his cash and he will not be able to pay his expenses again causing him to declare bankruptcy. This business has a better chance of succeeding than the last one because this time around Colin will be able to devote all his time to the business instead of letting Ed take care of it for the most part. Action Plan For Colin to start working, he must open up a business at the Great Eastern Building. Opening up a business in this location will not only provide Colin with work but it can also help him earn an income. This location not only provides the store with a lower rent than Exploits Valley; it also allows Colin to set his own store hours. This gives him the flexibility to work when he wants and needs to. Since Colin does not like working for others, this situation is ideal for him. To make his business successful, Colin must consider an integration of price, promotion, place, and product. He must also try and distance themselves from their competition. To do so the brothers must maintain the quality of their  merchandise and customer service, reasonable prices, and improve their promotion strategies. For one thing, the price of his products must be within a reasonable range of his competition: Sports Experts. Too low and consumers may think he is offering low quality merchandise; too high and most people will not consider purchasing from his store. Also, Colin must preserve the excellent service he is known for. Prospective customers will go to his store even though pedestrian traffic is not as high as Exploits Valley’s due to his expertise in sports clothing and equipment. He must also uphold merchandise quality because even though he continues to provide advice to consumers, if his products are too shabby, most would not consider returning to his sto re. Attracting his target market will comprise of one thing in marketing: providing them with what they want and need . To help promote his store to his target market, Colin must not rely on word-of-mouth advertising even if the location of the store is in a small town. He must attract a potential customer’s eye to enter his store. Distribution of flyers or even through the local radio station will suffice because the store is not located next to the highway. Although the projected sales are lower than the other location, the projected net income is higher (see Exhibit B). These figures are conservative due to the GAAP conservatism principle . Furthermore, for Colin to break even at Great Eastern he can sell less than he would have had to at Exploits Valley (see Exhibit C). Therefore, it will be easier to make a profit at Great Eastern than at Exploits Valley. Contingency The business may not generate the amount of sales projected, thus not being able to incur a profit. Furthermore, pedestrian traffic may also not be up to par which could possibly lower the number of prospective customers. This would lead to lower sales than expected. Similarly, Colin’s expenses may be more than predicted. There could be some unforeseen problems that need to be fixed. For example, his employee turnover could be higher than expected if  the staff he trains is not satisfied working there, they will leave and find employment elsewhere. Not only will they take his expertise with them, but Colin will have to train new employees. Consequently, more money will be needed which will add to his expenses, therefore lowering his net income. Some of these problems combined could lead to another closure. Should Colin’s new business fail after the first year, he should declare bankruptcy and start looking for employment elsewhere.